1. Is it safe to use my credit card on your website?
We are constantly working to keep this site completely safe, using the best up-to-date technology to ensure all your information is transmitted and kept secure.
Fancybaths.com use Secure Sockets Layer (SSL) to encrypt all the sensitive data (such as credit card information, billing address, shipping address, login password and help center questions) between you and Fancybaths.com servers.
2. Why do I need to re-enter my credit card details when I add a new address?
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us).
This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
3. What kind of currency do you accept?
At present,we accept US Dollar, GB Pound and Euro.
4. Does Fancybaths.com ship to multiple addresses?
Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact service@Fancybaths.com for assistance.
5. Can I change my shipping address after my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
6. Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
7. How do you ship?
Normally, the products ordered from Fancybaths.com are shipped via EMS. We will inform you with tracking No. by email as soon as your order is shipped out.
8. What methods of payment do you accept?
Currently, we use 95epay to process all our payments. 95epay allows for secure payments by bank or by credit card (Visa, Mastercard).
9. When do you take payment?
We authorise your payment as soon as you submit your order. At this stage we reserve the funds but don't physically take any money. We only physically take payment when we have sent you an email confirming we have dispatched your goods.
10. Do you offer phone support?
Sorry right now we don't offer phone support, but we're quite responsive to email, please contact us by email at service@Fancybaths.com, usually email will get replied within one business day.
11. How many days can I expect to receive my goods?
Shipping takes 3-9 business days anywhere in the world. We will provide you with a tracking number within 2-3 days of your order so you can track the progress of your shipment online. Please be advised there is a delay of up to 5 days before the shipping company updates the information on their website. If you are away from home at the time of delivery, a notice will be left on the door, and the package will be available for pickup at your nearest post office.
12. How can I make returns or exchanges?
You can contact us by email service@Fancybaths.com. As a general rule, articles in saleable condition are accepted to be returned or exchanged within 7 days. The customer should be responsible for any risks or loss if he or she return the items with communication with us. (Please refer to our return and refund policy or contact us directly for more specific information.)
13. What should I do if I never receive the parcel?
After we provide tracking number, you should track the items online frequently to avoid troubles caused unconsciously in the delivery process. You can email our customer service department directly on the lost parcel and we will check it for you. Once we are convinced that the items were lost indeed, we will arrange a new shipment or refund. But if the parcel is lost due to the incorrect shipping information from you, you should be responsible for all the loss.
If you could not find the answers to your questions here, please feel free to contact us at service@Fancybaths.com for more information.